Measuring and driving employee engagement in real-time
Understanding engagement in a flexible, immediate and transparent environment
Emotions drive engagement and provoke disengagement. Heartbeat captures how people are feeling and why (the why reveals what they are focusing on)
Results appear in real-time, with simple and insightful visualisation of the results accessible to all respondents once they have completed the survey
Instant access to rich at-a-glance data. Heartbeat’s reporting feature allows you to benchmark and compare segments
Heartbeat is highly flexible and has multiple uses, from pulse surveys to live events through tracking change and the employee experience
People love using Heartbeat thanks to its quick and enjoyable user experience, which helps drive high participation rates
Heartbeat is intuitive and easy to use and works across all devices
Segmentation of results allows for conversations and actions to take place at a local level
Openness and transparency of the results builds trust across the organisation
The transparency and real-time results visualisations of Heartbeat allows managers to have powerful conversations with their team in the moment – leading to meaningful actions and solutions
A single survey completed in multiple languages with all results viewable by respondents in their local language
Heartbeat’s survey templates combine industry leading questions with our expert’s input to provide a variety of ready-to-use surveys from engagement to tracking change to employee experience
The V-Learn suite offers a practical package to equip leaders to have meaningful conversations that make an impact
The technology is backed up by a team of Engagement Specialists and business coaches who can partner with you to draw out insights, recommend actions, and devise solutions.
We help develop your strategy for using Heartbeat, share key principles behind the Heartbeat philosophy, and train admin users on how to use the technology most effectively for your organisation.
Our Engagement Specialists can provide support with setting up surveys, (e.g. survey structure and question types) and running surveys (e.g. increasing response rate and effective communications)
Heartbeat has positively contributed to helping Time Inc. UK navigate our way through major change. I would encourage every CEO going through change to place a premium on regularly listening and understanding how their people feel not just what they think - something Heartbeat easily enables. – Marcus Rich, Chief Executive Officer, Time Inc. UK
Time Inc. UK were undergoing major change, transforming the organisation from print to digital media. As part of the transformation, agile working was introduced which included moving offices for the majority of employees.
Heartbeat was introduced to track engagement throughout the change, understand how people felt at different stages and capture feedback on how the change could be made easier for employees.
Feedback highlighted that managers were ineffective in communicating the change, causing a high level of uncertainty and anxiety. As a result, we ran a "leading people through change" programme for managers, equipping them to lead their teams during change and upskill them in their communication.
Many employees felt there was a lack of clear direction for the company and did not recognise how they contribute to the overall strategy. We worked with their Exec team to develop a strategic narrative, and then trained managers to explore this with their teams and what it meant for them.
The end result was that managers spent more time communicating in person with their teams, which enhanced the overall understanding of the change and enabled people to talk about their concerns.